Has facilitated vendor issue resolution on numerous occasions

Even after his formal engagement with our group was completed Mike has continued to help us with the inevitable bumps in the road of implementation and has on numerous occasions helped facilitate issue resolution with our vendor. In fact, Mike was able to negotiate a substantial credit from the vendor when we had an issue.  He is always available to expedite resolution of vendor support issues as well as other issues that inevitably crop up.  He made it clear that his services do not stop after the EHR contract iss signed, and has been a wonderful resource for us throughout this transition process.

Carla Carpenter DO