New Features Highlight Common Dental Practice Scenarios

When evaluating dental practice management software, take a good look at new or highlighted features. New features often reflect the recommendations of current system users and frequently highlight commonly encountered issues in day-to-day practice. This article focuses on some of the new or distinguishing aspects of Eaglesoft 16 that are designed to streamline usability, increase profits, and provide greater convenience for patients.

First, Eaglesoft added a feature regarding segmenting payment in different ways. Often, dental offices wish to apply payments to a particular item on the patient’s account. Line item accounting (LIA) allows for this. An “add payment” button on the Eaglesoft Walkout window applies a payment to the current services rather than the outstanding balance. If the payment needs to be distributed, use of the “Credit Distribution” button instead will prompt for a distribution by provider, patient, or line item. This feature also makes account aging automatic.

Second, increased customization was a priority. One concern some dental offices have about adopting proprietary software is the inability to customize interfaces to fit the workflow needs of the practice. Eaglesoft 16 has customizable account and appointment windows, as well as icons. Frequently used panels, such as the Find Free Time feature, are movable, or “dockable,” to whatever area of the screen best fits the needs of the user. Appointment time units of 5, 10, 15, 20, 30 and 60 minutes can also be adjusted without having to delete existing appointments. Schedules can be displayed by chair or provider.

Another new feature was designed to decrease the number of clicks needed to find or send information. For instance, a new patient toolbar within Eaglesoft 16 allows providers to access alerts and treatment plans more quickly. Insurance eclaims can also be completed with fewer steps.

Multiple family members frequently schedule dental appointments simultaneously. With Eaglesoft 16 entire families are checked-out on one walkout receipt rather than individually.

When assessing a dental office system, look for features that are mutually beneficial for patient health and practice production. The Eaglesoft 16 Money Finder compares treatment plans, appointments, and insurance status to identify patients that have not followed up on treatment covered by insurance. In some cases they may not be aware that they have met their deductible for the year and further treatment will be fully covered. Other examples of this from Eaglesoft are self-serve kiosks that provide check-in, patient history and HIPAA-compliant form completion, and education through the CAESY system

Dental office system vendors are continually working to implement changes recommended by users that improve patient access to oral health care, system usability, and practice performance.

Lessons Learned:

  • Studying new features is a helpful way of identifying common dental practice management software issues and solutions.
  • Practice management system vendors implement the recommendations of users to decrease the number of mouse clicks and increase the ability to customize features.
  • Look for software features that mutually benefit patient oral health and practice production.

Anonymous (2010, Fall). Eaglesoft 16 helps practices run at their best. American Association of Dental Office Managers. The Observer. p. 24-25

Allen, Jenny (2012, June 19). Eaglesoft’s Line Item Accounting. Off the Cusp

Patterson Dental Supply (2010) Eaglesoft 16, a Patterson Technology: New Features Guide