Alerts: A software feature for communication

Alerts can be over-used, and often have a bad reputation. However, one of the key roles for alerts is to inform an entire team of a patient’s status or special needs. Practice-defined alerts are a way to collaboratively create meaningful categories for patients and treatments, and then ensure that every interaction with the patient reflects that information.

In the following video, Chae Kim, IT Director from Planet DDS demonstrates how to search for a patient in their Denticon software, what alerts look like and describes how a given practice might use them.

 

 

Lessons Learned:

  • The process of creating practice-defined alerts can be a tool for practices to collaboratively define important categories and values for patient interaction.
  • Alerts can customize patient interactions across team members.