If you feel like your data is forever entwined with your present practice management system, you are being held hostage. This is not necessarily based on reality, but it is a dangerous mindset that leads to staying with software long past its utility. Having helped many practices select, purchase, and implement a new EHR, I have been involved in numerous transitions between different software–yes, it can happen! There are processes and methodologies to leave your present software and move to another.
In a perfect world, when negotiating an EHR purchasing contract, I would ask the vendor to include what is known as a “transition clause”, which outlines how a vendor will assist in the conversion process should their practice leave them and transition to a new system.
However, the reality is such that dental practices and their attorneys typically don’t demand a detailed “transition clause.” Without this assurance in writing, dental practices can feel trapped. In lieu of this clause though, if the present practice management system is using a “standard” database it should be possible through standard technologies to export the data to a new system.
For more, listen to the full 3 minute podcast.
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Mike Uretz has advised health practices on contracts and negotiations for over thirty years.