Like Sticking to Teflon: Holding Your IT Services Provider Accountable

At some point practices will hire an IT services company or individual to install their software, set up their networks and computer hardware, provide ongoing technical support or provide other IT services. This relationship with an IT services provider is becoming increasingly important as more and more technology is being integrated into a practice with no end in sight. And the question is “who will control the rules of this relationship – the practice or the IT services provider?” It is in a practices best interest to level the playing field when it comes to contracting with IT service providers.

Mike explains how to:

1)       Interview and select the right IT services provider.

2)       Understand the practice’s IT needs

3)       Negotiate an implementation and support agreement

4)       Make sure the IT provider lives up to their commitments

5)      Prepare for transition