Planet DDS has built a robust Customer Success Portal that reflects nearly a decade of customer feedback and our long tenure as the first dental practice management software offering in the cloud. Our portal contains:
- Nearly 1,000 reference items with explanations of how to handle common tasks and answers to frequently asked questions, clearly organized by topic
- Detailed videos that explain, screen-by-screen, how to navigate the software
- A glossary of dental industry terms
- A troubleshooting tool to steer you in the right direction in our knowledge base
Every Denticon subscriber has access to this portal, which can meet most if not all of a practice’s training needs.
Live e-mail and phone support are available to Premium Support subscribers. Without a subscription, these support calls are charged at an hourly rate.