Standardizing claims and personalizing them with your images and content is made easier with customizable patient statements. Electronic claims processing has been shown to reduce time spent waiting, errors, resubmissions and time spent on claims processes. In a study by QSI, paper claims took up to twenty-nine days, while electronic claims took six. By submitting through EDI, forms are more likely to be complete, processed quickly, and money provided.
Patient eligibility for insurance is part of the EDI system, allowing rapid verification of coverage and remaining benefits. Either in real time or in batches, based on the practice’s existing software, coverage, co-pay and deductibles are all provided from the insurance payer. This initial verification also reduces rejected claims and time spent entering data for manual confirmation of coverage.
Voice reminders are also included in QSI EDI, which allows for automated appointment reminders to confirm and schedule appointments. This increases follow-through with appointments, reduces front desk time leaving messages. The software can recognize a person compared to an answering machine and can batch messages for families, leaving only one message per household.
The Statement Service allows you to enter data in practice workstations and then have QSI print, mail and send statements, with the practice’s logo and choice of colors, on high quality paper. The system checks for accidentally forgotten or duplicated files, confirms that statements were sent.
The FastForward service automatically updates addresses and forwards letters, reminders, statements and other information to patients. Communication is simplified with QSI EDI by electronically generating the templates for birthdays, holidays, reminders, statements, recalls and other correspondence. QSI then prints, assembles and mails the letters and confirms that they were sent.
Direct Deposit is also available through QSI EDI, which allows mailing of statements to a lockbox and then electronic deposit to the practice’s bank account. In addition, a summary statement of checks, patients, insurers and other information is all sent to the practice.